ENN EC always takes market-driven strategy and treated clients as the center, aiming at better undstanding the client demand and providing clients with high-quality products and service, paying attention to the protection of client rights and interests.
We listen to customers carefully, and survey on their demands to provide customized service solutions to different customers. We have formed the customer-oriented business mode and ceaselessly improved customer satisfaction. We know customers’ demands in time through multiple channels, and carry out customer satisfaction investigation every year to know opinions of customers on product quality, price and services, summarize insufficiencies of services, and keep perfecting and improving services based on analysis results.
To maintain privacy of customers, we strictly protect the information and materials of customers, sign non-disclosure agreement with customers, and set management authority to customers’ information to prevent from customer information leakage.